Please be aware that your legal advice appointment will be a telephone appointment that will last approximately 30 minutes. The solicitor will contact you on the phone number you provided.
Prior to your appointment, please consider the following points;
- You have a safe and private space for the telephone call.
- What the main areas of concern are and what you would like to achieve from the appointment.
- If there is any documentation or information that would be beneficial to have to hand for the appointment (a list of examples can be found in the attached appendix).
If you need to make any changes to your contact details or, if your circumstances change affecting the safety or suitability of the appointment, please contact us as soon as possible. We may be able to re-arrange your appointment or find a more suitable organisation to support you. Demand for these appointments is extremely high, if you tell us that the appointment is no longer suitable or required we will be able to offer it to someone else who is experiencing domestic abuse.
You can contact us by emailing enquiries@flagdv.org.uk or phoning 01635 015854.
You may need more support than just legal advice. Please visit the Flag DV website for a comprehensive list of support organisations that will be able to support you. These can be found under the Get Help tab under useful resources.
If you are worried for your safety and in immediate danger, please phone 999. If you require the police but it is not an emergency, please ring 101. You may also wish to contact the National Domestic Abuse Helpline on 0808 2000 247.
The terms and conditions and information about Flag DV:
About The Service
The volunteer solicitor will be representing Flag DV and not their private legal firm for this appointment. The solicitor will call you on your preferred contact number at your clinic time.
For your safety and that of others, you should be mindful of whether it is appropriate to tell others the purpose of your appointment with our solicitor.
We do not provide representation at court or tribunal but we can refer you to other organisations for free representation. They have their own assessment process so we cannot guarantee they will take your case on.
Demand for our appointments is very high. Please make sure you are available for your appointment slot.
We reserve the right to not offer another appointment if the appointment is missed without notification.
Documentation examples that may be beneficial to have during the meeting
● Court documents
● Benefit award letters
● Tax Credits awards
● Details of income i.e. wage slips, details of any other income, bank statements, details of non-dependents and their income
● Details of disability and or medical conditions
● Court Date Letter
● Court Papers
● Correspondence i.e. letters, emails etc.
If you would like any documents sent to your solicitor before your appointment please get in touch with our admin team and we will arrange that to be handed to them.
Complaints
FLAG DV legal advice clinic aims to provide services of an acceptable standard to all users.
Notification of failure in this capacity will enable us not only to deal with the specific problem, but also prevent it happening again.
If you wish to register a complaint please direct it to Flag DV in writing. All complaints will be dealt with by the management. If you feel your complaint has not been dealt with adequately it will be referred to the Management Committee. All complaints will be recorded and kept on file. The recording of complaints will enable us to monitor them and show any weaknesses in our systems and procedures or in staff training, which can then be remedied.
